PRIVACY POLICY
Last updated: 17 September 2026
Who we are
Surface1 is operated by Terence Steel, trading as Surface1, of 6 Augustus Close, Haverhill, CB9 0NJ. Email: info@surface1.co.uk. For UK data protection purposes, Terence Steel is the data controller.
Information we collect
We may collect your name, email address, telephone number, postal address or postcode, details of your enquiry or project, photographs and measurements you provide, correspondence, quotation and customer records, and technical information collected through the website such as device, browser and cookie information.
How we use your information
We use personal information to respond to enquiries; provide guide prices, surveys, quotations and services; arrange and manage installations; maintain business and financial records; protect the website and business; improve our services; and comply with legal obligations. Our lawful bases may include taking steps at your request before entering a contract, performing a contract, complying with legal obligations, our legitimate interests in running and protecting the business, and consent where required for non-essential cookies or marketing.
Who we share information with
We may share information where necessary with Wix as our website and form provider, our email and IT providers, suppliers or subcontractors involved in your project, payment or professional advisers, insurers, and public authorities where legally required. We do not sell personal information. Some providers may process information outside the UK; where they do, we rely on appropriate safeguards.
How long we keep information
We keep information only as long as reasonably necessary. Enquiry records that do not lead to work are normally retained for up to 24 months. Customer, contract and financial records may be retained for up to six years where required for legal, tax, insurance or business purposes.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to processing, request data portability, or withdraw consent. Contact info@surface1.co.uk to exercise your rights. You may also complain to the Information Commissioner's Office at ico.org.uk.
Security
We take reasonable steps to protect personal information, but no internet transmission or storage system is completely secure.
Cookies
Our website uses cookies and similar technologies. Please see our Cookie Policy and use the website cookie controls to manage non-essential cookies.
Changes
We may update this policy when our services or legal obligations change. The latest version will appear on this page.
This policy is general information for the Surface1 website and should be reviewed if the business starts new marketing, payment or customer-management activities.